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Our Refund & Return Policy

You may claim a refund, return or exchange your purchased items when they are damaged or defective within 7 days of receipt of the items, 100% free of charge.

  • We do not refund any shipping charges for returned or exchanged items.
  • Once opened,  electronic media products like CDs, DVDs, audio/video tapes or liquid products like lubes&lotions, bath and body products, cleaner sets etc., as well as batteries cannot be returned.
  • In the unfortunate event of leakage or damaged liquid products your items shall be replaced 100% free of charge. Just Email our Customer Service immediately and we will act diligently to replace your items as soon as possible.
  • For all orders,  we kindly ask you to please allow up to 2 weeks to receive your replacement item(s) or refund

 

Cancellation Policy

Cancellation requests shall be considered when made within 24 hours after placing the order. However, when the shipment process has already been initiated the cancellation request cannot be entertained. No cancellations shall be entertained for products that Deluxtoys.com has offered for special occasions like Diwali, Valentine’s Day, etc. Cancellations shall not be possible for these are time limited occasion offers.

 

Customer Care

At Deluxtoys.com we strive to provide you with friendly, fast and efficient customer service. You can contact us through the Email or support Number . We strive to respond as quickly and adequately as possible.