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You may claim a refund, return, or exchange of your purchased items if they are damaged or defective within 24 hours of receipt of the courier.To claim this please ensure to take an opening video when you receive the package.
- We do not refund any shipping charges for exchanged items. In case of exchange/returns, you will have to arrange for shipping it back to us in which case the charges for shipping will be borne by us.
- Once opened, electronic media products like CDs, DVDs, audio/video tapes or liquid products like lubes&lotions, bath and body products, cleaner sets etc., as well as batteries cannot be returned.
- In the unfortunate event of leakage or damaged liquid products, your items shall be replaced 100% free of charge. Just Email our Customer Service immediately and we will act diligently to replace your items as soon as possible.
- For all orders, we kindly ask you to please allow up to 2 weeks to receive your replacement item(s) or refund
Cancellation requests shall be considered when made within 24 hours after placing the order. However, when the shipment process has already been initiated the cancellation request cannot be entertained. No cancellations shall be entertained for products that Deluxtoys.com has offered for special occasions like Diwali, Valentine’s Day, etc. Cancellations shall not be possible for these are time-limited occasion offers.
At Deluxtoys.com we strive to provide you with friendly, fast and efficient customer service. You can contact us through the Email or support Number . We strive to respond as quickly and adequately as possible.